we love to help
Customer service that actually gets you
We’re online 24/7 just like you—all friendly, all helpful, always available to you. We’ve got you.
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Online support you actually click with
we love that for you
Profile & Billing
Account Hub
Pay your bill, update your plan, or copy your referral code. Do it all in just a few easy clicks.
FAQs
Support Hub
Get help without the headache with our FAQs and other helpful info.
SMS to live chat
Contact us
Text 1-855-677-9356 and we’ll send you a direct link to chat with a live agent in a matter of minutes*.
*By texting this phone number, you agree to receive text messages from welo. Consent is not a condition of purchase. Msg & data rates may apply. Reply HELP for help or STOP to cancel.
Real-time support
Our live chat is the fastest way to get the high-quality answers you’re looking for, from real people who work here. Tell us what you need, and we’ll make it happen.
Available 24/7
We’re always around for instant support. Billing, plan details, equipment—you name it, we’re here for you.
welo internet
Your local plug
We’re bringing a new wave of internet to Ohio. Risky contracts? Never heard of her. It’s easy to join and even easier to stay. Make your move and make it happen.